Rochester Regional Health (RRH) partnered with CPL to extend its reach in Genesee County through the design and construction of their Medical Destination Center in rural Batavia. This four-story facility is strategically located between Rochester and Buffalo. It serves as a centralized hub for various outpatient healthcare services, streamlining accessibility and eliminating the need for residents to travel to multiple specialty clinics.

Photographer: Shutts Production, LLC

Client
Rochester Regional Health

Location
Batavia, New York

Total Project Cost
$32.5 M

Project Type
Outpatient Care

Completed
2023

Size
161,540 sq. ft.

Services
Architecture, Electrical Engineering, Interior Design, Mechanical Engineering, Plumbing Engineering, Structural Engineering

Key Contact
Michelle Trott

Community
Medical exam room at RRH Batavia Medical Destination Center with grey floors and white walls, grey bed, and wood cabinets. Medical equipment on the wall, and a view through the doorway to a computer station.
Our team worked closely with RRH stakeholders during the initial design and planning phases to define three essential project pillars: improving patient-practitioner interactions, enhancing staff workflow, and elevating the patient’s experience through proven design standards. These conversations led to the development of separate patient and practitioner areas as well as distinct on-stage and off-stage layouts.

Careful design consideration was given to seamlessly integrate various disciplines throughout the facility, including neurology, cardiology, orthopedics, pediatrics, primary care and a multi-specialty clinic. As a result, the facility fosters critical interdisciplinary collaboration, enhancing communication, efficiency and the quality of patient care.

A medical treatment area at RRH Batavia Medical Destination Center. A man in a tan shirt with tattoos sits in a treatment chair as a female doctor sits next to him. A nurse walks across the front area past the curtained off treatment stations.

Additionally, the facility has space for essential health services, including a blood draw lab, imaging and urgent care.

Emphasizing daylighting, the center boasts well-lit entry points on every floor and mindfully positioned natural lighting in waiting rooms. This promotes a positive and calming environment in communal areas.

A waiting room at RRH Batavia Medical Destination Center with wood floors and grey carpeting. There are round light fixtures on the ceiling. A woman in a blue shirt in a wheelchair uses a self-checkin kiosk, a man walks, and a woman sits in a white armchair.

The RRH Medical Destination Center brings patient-centered care to the heart of Batavia, establishing exceptional health services for the city and its neighboring communities.

A receptionist in a blue shirt talks to a man in a tan shirt at RRH Batavia Medical Destination Center. There are windows on all of the walls, and a wood paneled ceiling.
A naturally lit medical waiting room with wood floor and grey carpets, and wood paneled ceilings. Two photos of nature scenes hang on the wall next to the check-in desk.
Exterior drone image of RRH Medical Destination Center at sunset
Exterior drone image of RRH Medical Destination Center

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